1. The aim/purpose of this charter is to render efficient, correct and prompt accounting, payment and financial services leading to customer satisfaction. CDA Secunderabad under the Defence Accounts Department is committed to render efficient audit services to ensure public accountability.
Mission Statement : We strive to achieve excellence and professionalism in accounting and financial services and in performing audit functions.
Our Mission & Vision : We strive to be recognised as a leader in Ministry of Defence's financial resource management, by consistency delivering first-class services, solutions and products. The Department has adopted a vision that changes us to build upon past accomplishments to reach higher.
Quality Policy : We are committed to render efficient, correct and prompt accounting, payment and financial services leading to customer satisfaction. It is also committed to render effiecient audit services to ensure public accountability.
2. Details of Client/Citizens : All Defence units and formations within the State of Telangana, Andhra Pradesh and also parts of Orissa. DAD employees working in Main Office and various sub-offices under CDA Secunderabad.
3. Our aim is to achieve the following services delivery/quality parameters:
|Sl. No.||Nature of Services||Service delivery standard, quality||Time frame||Name and Contact Number of the dealing Officer|
|Process involved||Documents required|
|1||Pay & Allowances in r/o Defence Civilians||As per OM Part-II Vol. I||Bills along with supporting documents||Monthly basis||Concerned SAO/AO 040-27843385 / 040-27847957|
|2||Audit & Payment of Third Party Bills||As per OM Part-II Vol. I||Bills along with supporting documents||7(Seven) working days|
|3||Audit & Payment of Personal Claims in r/o DAD/Non-DAD employees||As per OM Part-II Vol. I||Bills along with supporting documents||15(Fifteen) working days|
|4||Processing of IFA proposals||As per CGDA Instructions||As per DPM/GFR||7(Seven) working days each for AON & FC|
|5||GPF Adv/FW Bills (except bills forwarded to CDA(Funds)), TA/DA Adv. Medical Advance in r/o Defence Civilians, Cash Requisition on account of Rum, Cig & Condiment Allowances||As per OM Part-II Vol. I||Application in the prescribed proforma along with supporting documents||Same day, if received before 12 noon, otherwise next working day|
|6||Customs Duty Payment Bills||As per Govt. orders||Bills along with supporting documents||Same day, Time limit of receipt of bill is 12 noon|
4. Grievance Redressal System : If you have any grievance/complaint to make in the delivery of the above service standars, you are welcome to register your grievance with the following officers.
|Name and designation of the officer||Address for correspondence||Telephone/Fax/e-Mail|
|Smt S Vatsala, IDAS
ACDA & Group Officer(Admin)
|O/o the CDA
No. 1, Staff Road,
Secunderabad - 500 009